Travelers need to get a sense of who you are and what your listing has to offer, before they'll feel comfortable requesting a reservation. Creating a detailed profile and accurate listing will attract seniors and set their expectations.
Your Personal Profile
Your Room2Care.com profile is the first opportunity you have to introduce yourself to travelers and get them excited about staying with you. Use a photo that clearly shows your face, share some details about your caring style, and add a fun fact about yourself.
Your Listing Information
Use high-quality photos write a detailed description of the space,
Be honest and candid about the unexpected factors that will impact your ability to provide care. If you have significant experience, list it. If you are petite and cannot help someone get in or out of bed, list that.
Seniors will evaluate the value of your listing, so it's important to set a price that balances expectations with what your listing has to offer. When you're setting your price, start with Room2Care’s recommendation, and make adjustments based on nearby listings with similar offerings.
It's important to respond to booking inquiries within 24 hours. Before you confirm a booking, get to know your prospective senior to see if you're a good fit for one another. If their plans don't match your caring style or what your listing has to offer, just decline the reservation promptly.
Every time a senior reaches out—whether you have a booking with them or not—it's important that you respond quickly. Timely responses show individulas that you’re an attentive and considerate host, but it's not the only thing that matters. Make sure you maintain a helpful and polite tone, and find opportunities to personalize your communication so that you can build trusting relationships with other members of the Room2Care.com community.
When you have a confirmed booking that's about to begin, you should communicate with your senior shortly before their arrival. Ensure they know how to reach you, and see if there’s anything you can do to help make their arrival more comfortable.
And of course, if something about your listing has changed since the time you confirmed a booking, communicate it in advance. If your spouse moved out and took the car, your senior deserves to know.
Keeping your listing calendar up to date is an ongoing commitment. It's important to make sure that it accurately reflects your availability, so that you don't receive reservation requests for dates that you cannot accomodate.
It's also important to set reservation requirements, so that you receive requests from seniors who match your caring style. You can also use the reviews a senior has received from other hosts, to see if they would be a good fit.
If you decline a reservation request because you've accidentally made your calendar available when it should be blocked, be sure to update your calendar and let the senior know you're declining because you can't book the dates they requested.
When you confirm you'll host someone, they're trusting you to take care of their needs. That's why it's important to make sure you are able to commit to a senior, before accepting a reservation.
If the unexpected happens and you can't avoid cancelling a confirmed booking, follow these guidelines:
As soon as you understand that you have to cancel, let your senior know right away. This will give them as much time as possible to find new accommodations.
Be empathetic when you tell your senior that you need to cancel, and do it with a kind, thoughtful tone. You'll need to cancel the reservation within Room2Care.com to initiate the refund process.
If you know other hosts in your area, consider asking them if they can accommodate this senior and offer to make an introduction.
Of course, hosts always decide who stays in their space.
Providing a clean and tidy space will make your senior feel comfortable from the moment they arrive. A clean listing will always look its best, and it will show your commitment to making your senior feel welcome.
To make your listing shine, start with these steps before each senior's arrival:
Clean every room that your senior can access during their stay and pay special attention to the bathroom.
Provide freshly-washed towels and sheets.
Make room in the closet or dresser so that senior can store their belongings.
We know that cleaning is one of the more challenging aspects of your listing. Giving your senior the ability to tidy up after themselves will be a big help, so be sure to leave cleaning supplies in your space, so they can take care of spills and accidental messes.
Leaving a review for your senior is a chance to show your gratitude and provide helpful feedback. Because they're public, your reviews help other hosts know what to expect when they receive a reservation request from a senior who has stayed at your listing. Similarly, when you receive a review, it's your opportunity to use your senior's feedback to make improvements to your listing or the care you provide.
You'll only see your feedback from a completed stay after both you and your senior have left a review, or at the end of the 14-day review period.
If you have constructive feedback for a senior, give them guidance either in your review or in private feedback. Be sure to address sensitive feedback with kindness and professionalism. When possible, include concrete examples of the behaviors they can change. Particularly for senior who are new to Room2Care.com, your feedback will help them find the best hosting situations
You and your senior will both have 2 weeks to respond to the reviews you've received. Your comments will appear on your listing page, directly below the review they refer to.